Currumbin residents at risk as 000 calls divert to NSW

2 May 2017 2:48 PM

Queensland residents in need of urgent police assistance are being left in the dark as triple zero calls made from mobile phones are diverted to New South Wales and lost in a telecommunications black hole.

Member for Currumbin Jann Stuckey MP raised the serious issue in parliament in March after the problem was reported by local residents who were left waiting for help that wasn’t on its way.

“I asked the Premier what she is doing to improve services for Currumbin residents who call triple zero in an emergency situation only to be diverted to NSW Police,” said Ms Stuckey.

“I also asked how quickly they could expect this issue to be resolved.

“The Minister for Police replied on the Premier’s behalf, but his response differs greatly from what my residents have told me about their personal experiences.”

Advice provided by the Queensland Police Commissioner was that triple zero calls made from mobiles along the border could be picked up by telecommunications towers in either New South Wales or Queensland.

In some instances, calls made from within Queensland are picked up by NSW towers and directed through to NSW Police – who send the information back to the receiving state,” Ms Stuckey said.

“The Minister advised this process generally takes less than a minute to occur.

“However, that wasn’t the case for Elanora residents who, instead of getting a swift response, were left waiting for more than two hours after an early morning call for emergency assistance.

“QPS officers eventually attended the scene after residents called Policelink, but by this time the perpetrators had fled.

“I want to stress this was not the fault of our police, rather a system failing to perform.

“Police officers tell me it’s a longstanding problem, with Beenleigh’s communications centre frequently overloading.

“By brushing off the seriousness of the situation, Minister Mark Ryan is gambling with people’s safety when they are trying to access a life-saving service.

“The Palaszczuk Government must rectify this issue immediately.”