Better consumer protection flagged in LNP’s building industry review

22 Jun 2010 9:39 AMJann Stuckey

22 June 2010

Better protection for consumers, improving dispute resolution procedures and better education about the Building Services Authority’s role are among the issues canvassed in an LNP discussion paper launched today.

Visiting Bundaberg and Hervey Bay today, Shadow Public Works Minister Jann Stuckey said the LNP had launched the discussion paper to seek feedback from stakeholders and the public on the current regulations covering the building industry.

“For most Queenslanders, building or renovating a home is the biggest financial investment they will make in their life,” Ms Stuckey said.

“It is important that the building and construction industry is regulated in a manner so that if something goes wrong there is a clear and straight forward process to address the problem.”

Ms Stuckey said one of the most common consumer concerns was dissatisfaction with the existing terms of complaint and review structure.

“Under state law, it is the Building Services Authority which licenses builders and contractors and which provides a dispute resolute service for defect-related issues between licensees and consumers,” she said.

“However, the dispute resolution process does possess limits and critics have observed that the balance appears to fall on the side of protecting the building industry at the expense of consumers.

“The LNP is seeking feedback from those involved in the building industry and from consumers about what changes to regulations could be made to ensure procedures are up to date, effective, fair and workable.”

Ms Stuckey said it had been several years since a comprehensive review of the Building Services Authority had been conducted.

She said the LNP’s discussion paper sought feedback on a number of issues relating to building regulation and consumer protection including:

• The effectiveness of education and advisory services provided by the Building Services Authority;
• The appropriateness of home warranty insurance and the coverage it provides;
• The effectiveness of dispute protection offered by the Building Services Authority; and
• The role of the Queensland Civil and Administrative Tribunal in resolving disputes.

The LNP’s discussion paper will soon be available at, or at LNP MPs’ offices.

Responses and comments should be sent to the office of Jann Stuckey MP, Shadow Minister for Public Works, at
Media Contact: Jann Stuckey 0439 755 919