Complaints against BSA private certifiers soar

9 Nov 2010 10:59 AMJann Stuckey

9 November 2010

COMPLAINTS against private building certifiers soared in the past year adding weight to calls for an overhaul of the Bligh government’s accreditation process.

LNP Shadow Minister for Public Works Jann Stuckey said the Minister’s own figures* showed there’d been a big jump in complaints against BSA private certifiers – with a near doubling in ‘finalised’ complaints in the past year.

“Obviously there are problems with accreditation procedures for building certifiers and the Minister is choosing to ignore them,” Ms Stuckey said.

“And that’s why the LNP has been pushing for a review of the whole process.”

Ms Stuckey said while the Minister continued to bluster, Queensland consumers’ expectations were clearly not being met – with 127 complaints lodged in 2009/10, up 49 per cent on 2008/09.

Ms Stuckey said during the same period the number of complaints ‘finalised’ virtually doubled from 54 to 103 in 2009/10.

“This has nothing to do with the GFC, which is the Minister’s usual explanation, but everything to do with poor governance and monitoring, hallmarks of his Ministry.

“Mr Schwarten goes to great lengths (in reply to QON 1919) to espouse the clear guidelines established by the BSA for dealing with certifier complaints, but he’s done nothing to rein in the massive spike in the number of reported grievances.”

Ms Stuckey said her office received many complaints about variance in private certifier’s inspections – fault finding and identification, and interpretation of shoddy work.

“Consumers believe they have some protection here, but it’s not happening. No wonder public confidence in the system is plummeting on Minister Schwarten’s watch.”

*Link to QON 1919-2010: http://www.parliament.qld.gov.au/view/legislativeAssembly/tableOffice/documents/questionsAnswers/2010/1919-2010.pdf