Review of tour desk operators

31 Jan 2013 11:21 AMJann Stuckey

Friday, January 25, 2013

The Newman Government will work with tourism industry organisations to develop and introduce a Code of Practice to improve the relationship between tour desks and tour operators.

Minister for Tourism, Major Events, Small Business and the Commonwealth Games Jann Stuckey said she endorsed the findings of a review conducted by Ian Kean, an independent consultant with extensive tourism industry knowledge.

“Tour desk operators play a key role in the tourism industry, particularly in areas of high demand where they reduce the need for individual operators to employ additional staff to handle bookings,” Ms Stuckey said.

“The recommendations are aimed at helping the industry address longstanding issues relating to tour desk commissions and improve relations between the tour desks and tour operators.

“Following the completion of Mr Kean’s report, I sought further advice on his recommendations from the peak industry group, the Queensland Tourism Industry Council (QTIC), and the DestinationQ Post Forum Working Group.

“I have asked QTIC to establish an Implementation Task Force with government and industry membership, and regional representation, to implement the recommendations.”

QTIC Chief Executive, Daniel Gschwind, said his organisation would start work immediately on the Code of Practice with local meetings in Cairns, Airlie Beach and the Gold Coast.

“We support Mr Kean’s recommendations as a well-considered and appropriate response to help the tourism industry address this issue locally and focus on providing the best possible experience for visitors,” Mr Gschwind said.

“We want to develop the Code of Practice quickly so industry can begin to adopt it as the usual way of doing business.”

Ms Stuckey said the Government will work with and provide support to the industry to see the review’s recommendations implemented.

“We recognise that these are issues which are best handled by the industry itself, rather than through the introduction of more legislation and red tape,” Ms Stuckey said.

Ms Stuckey said the review confirmed that issues are not consistent across the state, differing in nature and extent between destinations.

[ENDS] 25 January 2013